Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the warehouse.
Partial refunds(if applicable):
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once we have received and inspected your returned item, we will send you an email notification confirming that we have received your return. We will also notify you regarding the approval or rejection of your refund request. If your refund request is approved, we will proceed to process the refund immediately; the refund amount will be automatically credited back to your credit card or original method of payment within 7 days..
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@binnko.us
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the warehouse.
Partial refunds(if applicable):
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once we have received and inspected your returned item, we will send you an email notification confirming that we have received your return. We will also notify you regarding the approval or rejection of your refund request. If your refund request is approved, we will proceed to process the refund immediately; the refund amount will be automatically credited back to your credit card or original method of payment within 7 days..
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@binnko.us
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
Shangrao Haoyuan Optoelectronics Co., Ltd.
Tel: +86 18867166282
Email: support@binnko.us
Return Address: 2nd Floor, Building 58, Feitiangu Industrial Park, Hengfeng County, Shangrao City, Jiangxi Province,China 334300
Shipping
To return your product, you should contact us at support@binnko.us
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.